Well, hello there! Returning what you bought? Please read this first.
Unless the product you bought was broken, didn’t work, or generally looked damaged, there is a 20% restocking fee for all returns. You’ll have to call us to get an Authorization Number before you can ship the item back: Please Call (800) 496-4840.
If you refuse an order shipped by common freight carrier for any other reason than damage, defect, or the wrong item being shipped, you will be subject to a 20% restocking fee and a $145.00 freight refusal fee. If a standard, ground shipment is refused, you will be subject to a 20% restocking fee, $14.95 handling fee, and a shipping fee.
Returns / Exchanges will not be accepted 30 days from when you receive your shipment..
You may cancel your order, for any reason and receive a full refund granted your order has not been staged or proceeded for shipping by either one of our warehouses or the manufacturer. ALL ORDERS ARE TO BE CANCELED OVER THE PHONE WITH OUR VERY FRIENDLY SALES REPRESENTATIVES. They can be reached out (800) 634-0410.
Product Inspections /Claims for Damages, missing item etc.
All shipments are totally (100%) insured. Whatever happens, you’ve got to get your detective hat on and thoroughly inspect your package when it arrives before you sign and accept it. Even if the box looks fine, the product inside could be damaged. All Freight Shipments require an appointment for delivery and adult present for inspection and signature. Ground deliveries do not require signature, therefore it will be left at your residents where you'll have 48 hours from the delivery time to open and inspect your goods and report any damages, missing items, incorrect items, etc.
But, if you took the package from the driver, you are responsible for informing us right away if something went wrong: concealed damages, missing part, incorrect etc. So, make sure you inspect it immediately, yea?
Notice: If the shipment is damaged and your product is falling out of the box or boxes are torn and beaten up. Please do not take the delivery. This is a clear indication of internal damage to your product! If the pallets/crates/boxes are damaged you must sign the drivers POD (proof of delivery) with what you see: “DAMAGED”, “boxes are torn”, “hole in the cardboard”, “crate broken” take pictures of everything and refuse delivery. Be specific in your notation: crushed corner, broken arm, forklift damage through center of boxes, wetness, stains, leaking, etc. Please take pictures to support your claim, images of the shipment to show any damages or condition of the boxes before the driver takes it back. Any damages, defects, incorrect item, missing parts MUST be reported back to BathroomVanitiesShowplace.com within 48 business hours of delivery or if shipment is refused, you must call us right away so we can assist you. Please Call KBA right away to report your claim: (800) 496-4840. THIS IS NOT THE DRIVER'S RESPONSIBILITY, NOR WILL THEY MAKE ANY REPORTS FOR YOU.
Product Display and Colors
BathroomVanitiesShowplace.com tries to show all product images as correctly as possible. But when we don’t have these images, we might show alternate/stocked photos provided by the manufacture. So, read the product descriptions carefully and make sure you’re buying what you think you’re buying. Plus, we cannot guarantee that the colors will match the final product color because we’re using cheap monitors and you’re probably using a nicer one. BathroomVanitiesShowplace.com is not responsible for image quality and sales resulting from the image.
Order Processing and Shipping
Every order takes a different amount of time to get going. This depends on how long it takes us to process and verify your billing and shipping addresses and credit card payment, and then we send the order to the warehouse.
When we say, “Order Processing Time”, we’re talking about the total time it takes from the moment we receive your order to the moment your package leaves our warehouse.
You can call our sales department to know more about these charges, or they’ll call you within 72 hours to tell you about it.
Shipping TimeAs soon as we get ‘em, we start processing your orders. Actual shipping time depends on whether the item you want is available and our Credit and Fraud Protection Department verifying payment.
Usually, orders are shipped within 48 hours of getting your order for UPS/FedEx items. We don’t ship to APO or POB address, nor to hotels. Also, there’s no way we’re going to work on Saturdays, Sundays and national holidays.
As soon as your order begins its journey to you, you may get a tracking number, or you could just reference your shipping information from BathroomVanitiesShowplace.com. We also update all our customers on their order status via email. If you want to change your order, or notice parts of it are missing, call our customer service department right away (800) 496-4840
BathroomVanitiesShowplace.com attempts to display accurate product images. However, alternate images are sometimes displayed when the correct images are not available. You must carefully read the product specifications to verify your purchase and not rely solely on the images. We cannot guarantee that the color you see matches the product color, as the display of the color depends upon the monitor you are using. BathroomVanitiesShowplace.com does not take responsibility for the quality of the images as well as sales that resulted from the image.