SAVE 3% On ALL Orders. Use Coupon Code: 3OFFNOW | Offer Expires 7/5/23 @ 12AM EST Shipping

Are There Any Shipping Fees?

We offer FREE SHIPPING on orders $300 and over in the 48 contiguous United States

Please note vanities, countertops and some sinks are curbside delivery only, which means your item(s) will be delivered to the curbside, driveway or near your building. All freight deliveries will require a signature for release. Please note any additional charges billed by the shipping company for services not requested by (reconsignment, re-delivery after a missed appointment, storage fees, etc.) are the responsibility of the customer.

Some items like backsplashes, some mirrors, faucets and smaller items will be shipped either by FedEx or UPS. 

Where can I ship my order?

We ship to all contiguous US states. 

We are currently unable to ship:

  • outside of the contiguous United States and Canada
  • to APO/FPO/DPO or PO-Box addresses

What Is the Processing Time?

The processing time varies by product brand. The usual processing timeframe, meaning the time it usually takes for the merchandise to leave the warehouse. But usually ships within 3 business days. 

If your purchase contains more than one item, we will do our best to consolidate your order and ship as many products as possible in one shipment. Please note we reserve the right to split your order, which means you may receive shipments from various locations around the country.

All bonus items will arrive separately and may come before or after shipment of bathroom vanity. 

In the unlikely event we are unable to fulfill your order or a part of it due to backorder or other unforeseen circumstances, our Customer Service team will reach out to you within 1-3 business days using the contact information on file.

How Long Does It Take For My Order To Arrive?

Once your order is processed, and is shipped it usually takes from 4 to 12 business days for the items to get delivered to you. The delivery timeframe might vary depending on the product and your shipping address.

Useful reference: If in stock the following is a good guide for shipping...

Mirrors, faucets, medicine cabinets, bathroom accessories, and most backsplashes are usually faster because they do not have to be shipped LTL. 

Vanities, bathtubs, and LED mirrors are shipped LTL, which will mean that they sometimes take longer to ship. 

How Do I Receive and Inspect my Item(s)?

Please inspect your package carefully when it arrives and note the condition of the box. If the packaging/box is damaged, please write DAMAGED on the delivery receipt, and accept the shipment. When you bring the shipment into your home, carefully inspect each item for damages and report them to us as soon as possible. If the damages are noted on the proof of delivery, we will be able to accommodate cost-free replacements if the damages are reported to us within 48 hours of the delivery receipt.

If there is no visible damage to the packaging, please inspect the item for any concealed damage within 48 hours.

IF and ONLY IF you can see that the actual item(s) are damaged, not just visible damage to packaging do not accept delivery. If you refuse delivery and there is no physical damage to the actual items purchased A 15% restocking fee will be charged. 

How Do I Report Damages and Receive a FREE Replacement?

In order to qualify for a cost-free replacement, all concealed damages (damages that were not apparent until the package was open and that were not indicated on the proof of delivery/BOL) must be reported to us within 48 hours. This policy applies to both parcel and freight shipments, signature and not signature required.

Please follow the steps below to receive your FREE replacement:

  • Take photos of the packaging
  • Take full view and close-up photos of the damaged item(s) clearly showing the issue
  • Email photos to within 48 hours of receipt of the merchandise; please make sure to write “DELIVERY DAMAGE - your order number in the subject line of the email so that we can better assist you

Once we receive your damage report, our customer service team will review it and reach out to you within 24 to 48 hours with information about your replacement order.

Please note if our policy is not followed and concealed damage is reported past 48 hours of the delivery receipt, we are unable to provide cost-free replacement and all costs associated with replacing the damaged merchandise will be the responsibility of the customer.